Airbnb is a company that serves as an online marketplace for connecting people who want to rent out their homes with people in need of accommodations in specific areas.
Airbnb is a company that serves as an online marketplace for connecting people who want to rent out their homes with people in need of accommodations in specific areas. Airbnb managed to revolutionize the hospitality industry by giving a platform to people worldwide for renting out their spare home or room to people that would otherwise solely rely on hotels for accommodations.
The Challenge
Keeping contact information up-to-date is crucial for an effective CRM system. AirBnb was having trouble creating a system that automatically updates information for their guests and hosts. Furthermore, they didn’t have a centralized database system for their support and billing systems which syncs with updated contact information. In order to grow successfully, Airbnb needed a solution to updating existing contact information and connecting them to their support and billing systems.
The Solution
Evercontact’s Enterprise solution provides direct integration for CRM systems. Email lists automatically update and sync to your CRM with your contacts’ latest data. Evercontact’s CRM centralization system enhances the functionality of your CRM. The centralization system allows your team’s contacts to be consolidated and reorganized into a single account.
Results
AirBnb is using our Evercontact Enterprise solution to keep their hosts and guests information automatically updated. In addition, they use Evercontact’s centralization system to organize and consolidate information for their support and billing departments. By automatically updating contact information in their systems, AirBnb has been able to build an efficient centralized system for their CRM. Enterprise solution has provided AirBnb a successful method to automatically update contact information for multiple sectors and centralize them so they simultaneously work together.
